The shop sells goods on the basis of orders placed on the umebluje.pl website through the "Basket", or an e-mail order placed at: sklep@umebluje.pl.

After placing an order, the Customer receives an e-mail order confirmation with details, after which the order is further confirmed by the shop staff by phone or e-mail.

The terms and conditions of the order are valid from the moment the order is confirmed by the shop umebluje- i.e. the status is changed to pending and a confirmation e-mail with a prepayment invoice is sent if the customer has paid for the order in part or in full.

Announcements, advertisements, price lists and other information about the Products given on the web pages of the Internet Shop, in particular their descriptions, technical and usage parameters and prices, constitute an invitation to conclude a contract, within the meaning of Article 71 of the Civil Code.

The processing of an order shall commence when one of the following conditions is met

• the payment status changes to "pending"
• receipt by the customer of a prepayment invoice by e-mail with all order details and applicable prices and the order status changes to "In progress".

The account number can be found on the umebluje.co.uk website under the FAQ tab. The customer will also receive it in the e-mail confirming acceptance of the order.

A limited number of goods is intended for promotional sales and sales. Orders are fulfilled in the order of receipt of confirmed orders for these goods, until the stocks covered by this form of sale are exhausted.

The shop attaches a proof of sale (invoice or receipt) to each shipment of goods or e-mail.

All prices are given in Polish zloty and include VAT (gross prices). The price valid on the sales documents will not change regardless of price changes in the Internet Shop, which may occur with respect to individual products after the Customer places an order.

The Shop reserves the right to change prices of goods on offer, introduce new goods to the offer, conduct and cancel promotional sales and sales on its website or introduce changes thereto.

The contract of sale is concluded between the Customer and the Store. If the Customer is not a consumer, the scope of the seller's liability towards the Customer is defined by the provisions of the Act of 23 April 1964. - Civil Code, as modified by Section V of these Rules and Regulations.

If the goods have a choice of colours (or other features, such as shape, size, etc.), they should be given by e-mail or telephone after placing the order or by choosing from the sample book on the sub-page with the ordered product, or in the "Notes to Order" section.

By placing an order, the customer accepts the above regulations.

The form of payment is selected when filling in the form on the shop website. The customer may choose the following forms of payment:

• payment by bank transfer to the bank account of the shop (at least 30% of the advance, the rest of the amount to be paid in cash or by card - if the delivery is made by means of the shop's means of transport upon receipt, or by bank transfer before the date of the planned delivery) within 5 working days from placing the order
• payment via Santander instalment system
• payment through PayU system (MasterCard/Visa card payments and fast transfers available)
• payment on delivery (applies to selected assortment, an additional fee of PLN 30 is added to this payment option)

Order processing time is given separately for each product and depends on the shop's or manufacturer's stock. If the goods are available, dispatch/transportation takes place within the next few working days after the payment according to the rules specified above, unless it is on a non-working day. In that case, dispatch is carried out on the next working days.
In case of a delay caused by a reason for which the Seller is not responsible (force majeure), the order will be delivered as soon as possible.
In the case of a delay caused by a cause attributable to the Seller or its contractors, the Seller will inform the Customer. The Customer then has the option to withdraw from the contract, according to the rules set out in pt. IV of the Terms and Conditions or to accept the execution of the order within the period indicated by the Seller.
The delivery of the goods takes place in the manner chosen by the Customer - specified in the order and includes delivery only under the Customer's house (multi-family residential building/other building facility) (without the obligation to bring the order inside), unless the product description indicates otherwise. If the Customer chooses the carry-in option in accordance with the delivery regulations, the goods will be carried up to a maximum of the fourth floor of the building and into the first room of the flat or house, provided that the conditions at the carry-in location allow this to be done without damage. The carrier has the right to refuse the lifting if it considers that the conditions do not meet the above standards. In such a case, the amount paid by the customer for the lifting service will be refunded by the furniture shop. It is the customer's responsibility to check before placing the order whether the furniture will fit through the light of the apartment/house door for the carrying service.

Method of delivery:

• Own collection - 0.00 PLN
• Other forms of delivery are regulated by the delivery price list available on the website under the tab Transport.

The Customer also has the option of free delivery without a limited minimum order amount, but in this case, the lead time may extend to 6 months.

The Seller shall, at the latest at the time of delivery of the item, provide the Customer who is a consumer with a confirmation of the conclusion of the distance contract on a durable medium as referred to in Article 21(1) of the Consumer Rights Act of 30 May 2014.

COMPLAINTS

In the event of non-compliance of the goods with the contract, the Consumer shall have the rights set out in Chapter 5a of the Act of 30 May 2014 on Consumer Rights. The provisions of Book Three of Title XI of Part II of the Act of 23 April 1964 shall not apply to contracts concluded in the online shop to which the Consumer is a party. - Civil Code (Journal of Laws of 2022, item 1360 and 2337). The Seller disclaims any liability under the warranty in relation to customers who are not Consumers and Entrepreneurs on consumer rights.

The Seller shall not be liable for the lack of conformity of the goods with the contract if the Consumer, at the latest at the time of the conclusion of the contract, has been expressly informed that a specific characteristic of the goods deviates from the requirements of conformity with the contract and has expressly and separately accepted the lack of a specific characteristic of the goods.

The complaints service only considers complaints within the country to which the furniture was originally delivered by the Umebluje shop. If the customer then takes the furniture outside the country indicated in the order, in the event of a complaint, the customer will be obliged at his own expense to deliver the furniture to the country originally indicated in the order, in order to receive the furniture for the consideration of the validity of the complaint by the service.

The seller shall be liable for any non-conformity of the goods with the contract existing at the time of delivery and discovered within two years from that time.
Repair or replacement of goods

If the goods are not in conformity with the contract, the Consumer may request repair or replacement of the goods, but the Seller may make the replacement when the Consumer requests repair, or the Seller may make the repair when the Consumer requests replacement if bringing the goods into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs.

The Seller shall carry out repair or replacement within a reasonable time from the moment the Seller is informed by the Consumer of the lack of conformity with the contract and without undue inconvenience for the Consumer, taking into account the specific nature of the goods and the purpose for which the Consumer purchased the goods. The costs of repair or replacement, including in particular the costs of postage, carriage, labour and materials, shall be borne by the seller. The consumer shall make the goods subject to repair or replacement available to the trader. The seller shall collect the goods from the consumer at his expense.

If the goods have been installed before the non-conformity of the goods with the contract became apparent, the Seller shall dismantle the goods and install them again after repair or replacement or have them installed at his expense.
Reduction of the price or withdrawal from the contract

If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract. In such a situation, the Consumer has the right to withdraw from the contract or reduce the price.

The Consumer also has the right to request a price reduction or withdraw from the contract:

• If the goods have already been repaired or replaced once and the non-conformity of the goods with the contract still exists,
• If the lack of conformity of the goods with the contract is so significant that it justifies a reduction in price or rescission of the contract,
• it is clear from the seller's statement that he will not bring the goods into conformity within a reasonable time or without excessive inconvenience for the consumer.

The reduced price shall be in such proportion to the contract price as the value of the non-conforming goods remains to the value of the conforming goods.

The Seller shall reimburse the Consumer the amounts due as a result of exercising the right to reduce the price immediately, but no later than within 14 days of receipt of the Consumer's statement on price reduction.

The consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is insignificant.

If the lack of conformity concerns only some of the goods supplied under the contract the Consumer may withdraw from the contract only in respect of those goods and also in respect of other goods acquired by the Consumer together with the non-conforming goods, if it cannot reasonably be expected that the Consumer would agree to keep only the contractual goods.

In the event of withdrawal from the contract, the Consumer shall immediately return the goods to the Seller at the Seller's expense. The Seller shall reimburse the price to the Consumer immediately, but no later than within 14 days of receipt of the goods or proof of their return.

The Seller shall reimburse the price using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of reimbursement that does not involve any costs for the Consumer.

In the case of defects that are the Consumer's fault, the cost of repair shall be charged to the Consumer (provided that the Consumer has agreed in advance to accept the price of repairing the complaint against payment.

The provisions relating to the Consumer contained in this chapter shall apply to a natural person concluding a contract directly related to his/her business activity, when it follows from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity (referred to herein as the "entrepreneur on the rights of the consumer").

Claims for non-conformity of goods with the contract can be submitted in particular via a special panel, or by e-mail to: reklamacje@umebluje.pl or in writing to: Meblolux sp. z o.o. 40 Grunwaldzka Street; 13-200 Działdowo with the annotation "Umebluje.pl".

The Shop shall respond to the Consumer's complaint immediately, but not later than within 14 days of its submission. Lack of the Shop's response within the aforementioned time limit shall mean that the Shop acknowledged the complaint as justified.

In order to carry out necessary, in some cases, visual inspections to determine the method of complaint processing, the Consumer shall be asked to make the furniture available to relevant experts indicated by the umebluje.pl shop, or to make the furniture available and transport it at no additional cost.

In the case when it is necessary to transport the furniture to the place where the repair will be carried out, the Consumer will be asked to make the furniture available and transport it to the above-mentioned place at the expense of umebluje.pl shop.

The request to provide access to the Goods shall not affect the time limit for the Shop's response to the Consumer's complaint.

WARRANTY .

The Seller provides a 2-year guarantee for all goods on offer at the online shop. The 2-year period starts from the day the goods are handed over to the customer.

The guarantor is Meblolux spółka z ograniczoną odpowiedzialnością with its registered office in Działdowo, ul. Grunwaldzka 40, 13-200 Działdowo.

In the case of non-conformity of the sold item with the contract, the buyer is entitled by law to legal remedies on the part and at the expense of the seller specified in the chapter "Complaint". The guarantee does not affect these remedies.

The customer who wishes to exercise his rights under the guarantee is obliged to follow the manufacturer's instructions on the use of the goods. The guarantee does not apply to a product which is used incorrectly, i.e. not in accordance with the manufacturer's instructions.

The warranty does not cover product defects resulting from:

• mechanical damage,
• use that is not in conformity with the manufacturer's instructions or intended use of the product,
• incorrect installation,

If the warranty is exercised, the customer has the right to demand repair or replacement.

Warranty and guarantee claims can be submitted in particular via the customer panel, or by e-mail to: reklamacje@umebluje.pl or in writing to: Meblolux sp. z o.o. 40 Grunwaldzka Street; 13-200 Działdowo with the annotation "Umebluje.pl".

A customer who is a Consumer who has concluded a distance contract for the purchase of products defined as subject to the right of return may withdraw from the contract within 30 days without stating a reason and without incurring costs, except for the costs specified in this chapter. To meet the deadline, it is sufficient to register the return through the customer panel. The return is made by logging in to the panel or, if the Customer did not make the purchase as logged in, creating an account by providing the e-mail address as when placing the order. Then go to the section in the panel "Order history and details", select the returned product and fill in the return form. You will then need to wait for the shop's decision regarding acceptance and acceptance of the return. Please do not send the goods back without the shop's prior approval.

The provisions relating to the consumer in this chapter apply to a natural person who concludes a contract directly related to his/her business activity, when it follows from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity (referred to in these regulations as the "entrepreneur on the rights of the consumer").

The period for withdrawal from the contract for the contract in the performance of which the shop delivers the goods, being obliged to transfer their ownership (e.g. Sales contract) starts from the taking possession of the goods by the Consumer or a third party other than the carrier indicated by the Consumer, and in the case of a contract which:

• involves multiple Goods that are delivered separately, in batches or in parts - from taking possession of the last Good, batch or part, or
• consists in the regular supply of Goods for a fixed period - from taking possession of the first of the Goods;
• for other contracts - from the date of conclusion of the contract.

In the case of withdrawal from a distance contract, the contract shall be deemed not concluded. The Shop is obliged to immediately, not later than within 14 calendar days from the date of receipt of the Consumer's declaration of withdrawal from the contract, return to the Consumer all payments made by the Consumer, including the costs of delivery of the Goods (except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest ordinary delivery method available in the online shop). The Shop shall refund the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for the Consumer. If the Shop has not offered to collect the Goods from the Consumer itself, it may withhold reimbursement of the payment received from the Consumer until it has received the Goods back or the Consumer has provided evidence of their return, whichever event occurs first.

The Consumer is obliged to return the Goods to the shop without delay, no later than within 14 days from the date on which he or she has withdrawn from the contract, or to hand them over to a person authorised by the shop to receive them at the Consumer's expense. To meet the deadline it is sufficient to return the goods before its expiry. The Consumer may return the Goods to the address: Meblolux sp. z o.o., 26 Pstrowskiego Street, 10-602 Olsztyn Warehouse Online Shop with a note "umebluje.pl".

The consumer shall be liable for any diminution in the value of the goods resulting from the use of the goods beyond what is necessary to ascertain their nature, characteristics, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount shall be the market value of the performance.

The right of withdrawal from a contract concluded at a distance does not apply to the Consumer in respect of the range of products offered by the shop with regard to contracts:

(a) for the provision of services, if the shop has performed the service in full with the express consent of the Consumer, who has been informed before the performance starts that, after the shop's performance, he will lose his right of withdrawal;

b) where the object of the service is a non-refabricated good made to the consumer's specifications or serving to satisfy his or her individual needs, i.e. selection of fabric from a sample book, layout of a corner unit, modular furniture, choice of leg colour, etc.

(c) where the consumer has expressly requested the shop to come to him or her for the purpose of carrying out urgent repairs or maintenance; if the shop provides services in addition to those requested by the consumer or supplies goods other than replacement parts necessary for carrying out the repairs or maintenance, the consumer has a right of withdrawal in respect of the additional services or goods;ion of the goods.

d) the goods have been mechanically damaged by the Consumer and are not suitable for resale.

Possible costs associated with the Consumer's withdrawal from the contract to be borne by the aforementioned Consumer:

• if the Consumer has chosen a method of delivery of the Goods other than the cheapest ordinary method of delivery available at the Online Shop, the Shop is not obliged to reimburse the Consumer for the additional costs incurred by the Consumer.
• The consumer customer shall bear the direct costs of returning the Goods.
• in the case of Goods being a service, the performance of which - at the express request of the consumer - has begun before the expiry of the withdrawal period, the consumer who exercises his right of withdrawal after making such a request, shall be obliged to pay for the services performed until the withdrawal from the contract. The amount of payment shall be calculated in proportion to the extent of what has been provided.

3

This section of the Terms and Conditions and the provisions contained herein apply only to Customers who are not consumers and Entrepreneurs with consumer rights.

In the case of Customers who are not consumers at the same time, the Shop has the right to limit the available payment methods, including requiring prepayment in full or in part, regardless of the payment method selected by the Customer in the order form and the fact of concluding a Sales Contract.

A Customer who is not a Consumer at the same time is obliged to perform his or her obligation under a Sales Agreement (i.e. in particular to pay the price and collect the Product) immediately, no later than within 7 days of its conclusion, unless the Sales Agreement provides otherwise.

Products which are the subject of a Sales Agreement concluded with a Customer who is not a consumer at the same time remain the property of the Store until the payment of the price and delivery costs under the Sales Agreement.

Upon the release of goods by the shop to the carrier (if transport is not carried out by the means of transport of the shop), the benefits and burdens associated with the item and the danger of accidental loss or damage to the item are transferred to the Customer who is not a consumer. In such a case, the shop is not responsible for any loss, loss or damage to the Goods occurring from the acceptance of the Goods for transport until their release to the Customer, and for any delay in transporting the consignment.

The Seller excludes liability under warranty in relation to customers who are not Consumers and Entrepreneurs on consumer rights.

To the other extent not covered by the warranty, the Seller's liability towards the Customer who is not a consumer at the same time, is limited - both within the framework of a single claim as well as for all claims in total - to the amount of the paid price and delivery costs under the sales contract. The Seller shall bear liability towards the Customer who is not also a consumer only for typical damages foreseeable at the time of the conclusion of the agreement and shall not bear liability for lost benefits towards the Customer who is not also a consumer.

Any disputes arising between the Seller and the Customer who is not a consumer shall be submitted to the court having jurisdiction over the Seller's registered office.

The administrator of the personal data of the shop's users is the owner of the shop Umebluje.pl, i.e. Meblolux spółka z ograniczoną odpowiedzialnością with its seat in Działdowo, ul. Grunwaldzka 40, 13-200 Działdowo, registered in the Register of Entrepreneurs of the National Court Register, District Court in Olsztyn, VIII Economic Division of the National Court Register, KRS: 0000714268, NIP: 5711717290, REGON: 369354189,:

When the Customer fills in the purchase form or sends the order by other means of communication, he/she agrees to store and process the given personal data only for the purpose of processing orders within the shop's commercial activity.

Providing the data is voluntary, but it is necessary to carry out transactions within the Umebluje.pl website. Failure to provide personal data prevents the creation of an account at Umebluje.pl and carrying out transactions as part of the Umebluje.pl service. The data you provide is processed on the basis of Article 6(1)(a), (b) and (f) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (RODO), as well as on the basis of other provisions implementing or supplementing RODO, including in particular the provisions of the Act of 10 May 2018 on personal data protection. Your data will be stored for no longer than necessary or required by law, depending on the basis for the processing of your personal data.

Each customer registered in the shop has the right to inspect his/her personal data, to change it, as well as to delete it.

Detailed information on the privacy policy and the rules for processing Customers' personal data is contained in the "privacy policy" document.

Unless the source of information about the goods is specifically stated, it shall be based on the goods whose name and manufacturer are presented on the website of the online shop, the text provided by the manufacturer to promote the goods or publicly available information. This information, as well as the photo, serves only to sell the goods to the public and has no other commercial use. The presentation of the aforementioned information is in accordance with Article 9 of the Act of 18 July 2002 on electronic services.

The information and descriptions of goods placed on the website of the Internet shop are used in good faith, with the intention of indirectly generating a financial benefit for the owner of copyrights by selling his goods, pursuant to Article 33 of the Act on Copyright and Related Rights of 4 February 1994. If the owner of copyrights has objections to their use, the Shop requests that such information be provided, and the resulting error will be rectified immediately, in accordance with the requirements communicated by the owner of copyrights.

The colours and fabrics presented may differ slightly from those in reality, depending, for example, on different parameter settings of the monitor, the impossibility of perfect graphic representation of the presented structure or colour. In order to avoid cases of subjective inconsistency of the product with the presented picture, the Seller makes available, at the Customer's request, the possibility of sending free, selected five samples of the fabric to the nearest parcel machine in the Customer's area.

The Umebluje.pl shop acting as a credit intermediary informs its Customers about the possibility of using the proposal of credit for the purchase of goods and services offered by Santander Consumer Bank S.A., provides its Customers with an application for credit for the purchase of goods and services and accepts declarations of withdrawal from credit agreements for the purchase of goods and services concluded by Santander Consumer Bank S.A. through Umebluje.pl. This proposal is not an offer within the meaning of Article 66 of the Civil Code. The decision on the granting and conditions of the loan, taking into account the assessment of the Customer's current situation, will be made by the Bank. Details at www.santanderconsumer.pl.

For the loan for the purchase of goods and services offered by Santander Consumer Bank S.A., based in Wrocław, for the proposal "10x0%" calculation for the representative example as at 28.09.2018: Actual Annual Percentage Rate (APR) 0%; price of goods PLN 1000; fixed loan rate 0%; total loan amount PLN 1000; total amount to be paid PLN 1000; total loan cost PLN 0; contract duration: 10 months, amount of 10 equal monthly instalments of PLN 100. The credit proposal is valid for agreements concluded between [01.03.2019] and [31.03.2019].

Through the online shop, customers have access to the following Services:

• making purchases,
• create an account to save their order history and modify their data,
• use the chat available on the website,
• receive commercial information,
• submit a complaint via the appropriate tab.

The contract for the provision of the service of making purchases in the online shop is concluded on the terms and conditions specified in these regulations.

The contract for the provision of the service of maintaining an account in the online shop is available after registration. Registration takes place by completing and accepting the registration form made available on the website. The contract for the provision of the service consisting in maintaining an account in the online shop is concluded for an indefinite period of time and is terminated when the customer sends a request to delete the account.

The contract for the provision of services consisting in the use of the chat room provided on the website is provided by the Service Provider, i.e. the provider of the Messenger application, i.e. Meta Platforms, Inc. The Customer using this service agrees to the transmission of information between the online shop and the Messenger provider.

The Customer has the possibility to receive commercial information from the Seller in the form of messages sent to the e-mail address provided by the Customer. For this purpose, it is necessary to provide a valid e-mail address referred to on the website as newsletter subscription. The Customer may revoke consent to sending commercial information at any time. The contract for the provision of the service of sending commercial information is concluded for an indefinite period of time and is terminated as soon as the Customer sends a request to remove his/her e-mail address from the subscription.

The contract for the provision of the service of enabling customers to submit a complaint via the relevant tab consists of enabling the customer to submit a complaint. The use of this form of complaint submission is voluntary.

The Seller shall not be liable for damage to the Customer caused by:

• incorrect or non-compliant use of the online shop by the Customer;
• Customer's equipment failure;
• actions or omissions of the Customer.

If there is a suspicion that the password may have been disclosed to third parties, the Customer undertakes to immediately change his or her login data, including in particular the password, or to contact the Seller for this purpose.

The Customer bears full responsibility for any infringement of the law and for causing damage caused by their actions in the online shop.

The Customer may submit a complaint to the Seller in relation to the use of free services provided electronically by the Seller. A complaint in this respect may be submitted in writing to the address: Meblolux sp. z o.o. ul. Grunwaldzka 40, 13-200 Działd- in electronic form via e-mail to: sklep@umebluje.pl, reklamacje@umebluje.pl.

In the complaint, the Customer should include a description of the problem, which is the subject of the complaint. The Seller shall immediately, but not later than within 14 days, consider the complaint and give the Customer a reply.

In matters not regulated in these Terms and Conditions, the relevant provisions of the Civil Code, the provisions of the Consumer Rights Act of 30 May 2014 and other generally applicable regulations shall apply.

These Terms and Conditions are effective as of 04.01.2023.

The Seller reserves the right to amend the Terms and Conditions for important reasons. The Seller shall inform the Buyers of any change to the Terms and Conditions by posting information about the change to the Terms and Conditions in the online shop.

The change to the Terms and Conditions shall become effective within 14 days from the date of publishing the new version of the Terms and Conditions in the online shop.

Orders placed and not fulfilled before the date of the new Rules and Regulations coming into force, shall be subject to the provisions of the Rules and Regulations in force at the time of placing the order. However, the Buyer may consider the previously binding regulations less favourable than the current ones and may inform the Seller about choosing the current regulations as binding.

In the case of contracts concluded before the rules and regulations were changed, the rules and regulations in force as of the date of concluding the sales contract shall apply.

The Consumer has the right to use the following out-of-court ways of claiming and dealing with complaints:

• the possibility to request an out-of-court consumer dispute resolution procedure under the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 1823),
• applying for the case to be heard by the Permanent Consumer Arbitration Court operating at the relevant Provincial Inspectorate of Trade Inspection;
• applying to the Municipal Consumer Ombudsman for assistance in protecting the interests and rights of Consumers. Free assistance to Consumers in the protection of their rights and interests is also provided by social organisations such as the Association of Polish Consumers.

The governing law for the resolution of any disputes arising under these Terms and Conditions is Polish law.

Users who are Consumers have the possibility to use an out-of-court procedure for handling complaints and pursuing claims before the Permanent Consumer Arbitration Court at the relevant Provincial Inspector of Trade Inspection. Information on how to access the aforementioned dispute resolution mode and procedures can be found at the following address: www.uokik.gov.pl, in the "Consumer Dispute Resolution" tab. Users who are Consumers also have the possibility to use the EU online ODR platform, available at: ec.europa.eu/consumers/odr.